Before
you make a descision to purchase from us, we would like you
to be aware of our terms & conditions. Please be sure to
read this page thoroughly as it contains important information
about your rights. It shouldn't take long...
Full
terms & conditions of sale
These
Terms and Conditions apply to all purchases made by you, the
customer, from us, Point Master (uk) Ltd.
Customer
Service
We are committed to total customer care and abide by the principles
of The Consumer Protection Regulations for Distance Selling.
Should you need to contact us please send us an email, use the
contact form on this website, call our customer services line,
or write to us and we will endevour to get back to you within
24 hours.
Contacting
us
You can email us at support@pointmaster.co.uk
or you can use the "contact us" form on this website.
If you wish to speak to us by telephone, please call 0845 1160284
and press option 2. If you want to write to us, please send
your letter to: Point Master (Uk) Ltd. Oliver House, Station
Road road, Great Chesterford, nr Saffron Walden, Essex CB10
1NY
Delivery
We aim to despatch our products within 2 working days of accepting
your order, after having recieved a "cleared" payment
and to deliver to your door within 5 working days. Products
that are despatched by our nominated carrier may require a valid
signature as proof of delivery (POD).
On
occasion we will not be able to guarantee a delivery date; however,
we will make every reasonable effort to ensure that goods are
delivered within 5 days of being ordered. We deliver to all
UK addresses with a postcode, including Northern Ireland. &
the Channel Islands. Please contact our customer services team
via email if you require confirmation.
Availability
All orders are accepted subject to stock availability. When
your entire order cannot be fulfilled within the stated timeframe,
we will contact you to inform you of this. we may send part
of the order and then send the remainder of your order as soon
as the stock becomes available.
If
the goods ordered are out of stock, we will contact you within
5 days from the day your order was placed. We will propose a
new delivery date. if you do not wish to wait for goods to become
available, we will refund any monies due within 7 days of receiving
your instructions.
Value
Added Tax (VAT)
The prices quoted on our website, and in promotional materials,
include VAT at the appropriate rate. For VAT refunds (where
applicable), please contact our customer services department
on 0845 1160284 (option2).
Ways
to pay:
Point
Master (uk) Ltd customers must be 18 years of age or over. You
will be asked to provide your personal details. It is your responsibility
to ensure that the details provided by you for the purpose of
ordering products from us are correct and that you have the
necessary credit limits and/or authority to use the credit or
debit card you present to us.
Via
the Internet
Visit
our website at www.pointmaster.co.uk/shop.htm
We
have a ceiling limit on the order value that can be accepted
when ordering through our website. For security purposes we
are not able to advise what this is. If you experience any problems
when placing an order online then contact our customer services
team at customer support@pointmaster.co.uk
We will contact you within 24hours.
By
Post
To
order by post, please print out and fill in our order form by
clicking here.
Please
fill in the credit card* transaction on the form OR enclose
a cheque / Postal Order for the correct amount, including postage
& packing. Cheques and Postal Orders should be made payable
to Point Master (uk) Ltd. Please send your payment to: Point
Master (uk) Ltd. Oliver House, Station Road Great Chesterford,
nr Saffron Walden Essex CB10 1NY.
Payment
by cheque usually take 5 working days before payment is deemed
as "cleared".
*Please
note that if you pay using a credit or debit card, we can only
deliver to the card holder's address. this is an anti-fraud
measure and is non negotiable.
Your
right to cancel
We
offer a 7-day money back guarantee, excluding postage. You have
a right to cancel your order at any time up to 7 working days
after the day of delivery. Goods returned must remain sealed
and returned complete with all original packaging. DO Not use
the product then try to return it. returned goods are checked
thoroughly, soiled items will not be refunded or returned without
the payment of additional postage, packing and handling fees.
Please contact our customer services department at support@pointmaster.co.uk
should you change your mind or require further information.
Cancellation
& Returns
Provided the goods are returned in good condition and not used
we will issue a refund within 7 days of return. Should you wish
to return a product to us, send it to our returns department
clearly marked "PRODUCT RETURNS" Point Master (uk)
Ltd. Oliver House, Station Road Great Chesterford, nr Saffron
Walden Essex CB10 1NY. Make sure that you include a letter stating
the reasons for return when sending your parcel back to us.
Should you need further advice please email us
If
you are cancelling because there is a fault with the product,
clearly state details of the fault. goods found to be faulty
will be refunded or exchanged (but not both). Goods must be
returned to us at your own cost.
If
you are returning a product or products, please ensure they
are returned safely in the original shipping and packaging materials.
Statutory
Rights
To obtain a refund, you must return the goods to us in the same
condition as they arrived. So that there is no doubt, anything
we say above in relation to returns, does not apply to any claim
that the goods do not meet a standard required by law. Therefore
if the goods are faulty or were damaged in transit, we will
cover the postage costs to return a replacement item to you.
Liability
If you have notified us of a problem with the goods, we will
either make good any shortage or non-delivery, replace or repair
any goods that are damaged or defective upon delivery, or refund
you with the amount paid for the goods. This does not affect
your statutory rights as a consumer, nor is it intended to limit
our liability to you for fraudulent misrepresentation or for
death or personal injury resulting from our negligence.
Safety
Advice
For your own safety we recommend that you read carefully all
safety information printed either on the packaging, or in any
leaflets that may be included with the product. Never attempt
to repair any product yourself as this will invalidate your
warranty.
Errors
Every effort has been made to ensure that the information supplied
is correct at the time of going to press. Errors & omissions
accepted
Privacy
Policy
Any Information supplied by you will be used for administering
your account details, and for promoting goods and services to
you.
We
believe that your information is private and confidential. We
shall not disclose your information to any third party service
provider for the purposes of cross promotion. your information
is secret and safe. Point Master (uk) Ltd. may contact you directly
from time to time to inform you of updates to our product range,
or to inform you of any promotions or special offers that we
might have
If
you do not wish to receive these offers,
please contact us. You also have a right to ask for a copy of
the information we hold about you and to have any inaccuracies
corrected and to tell us in writing at the address given below
if you do not wish to receive marketing offers by mail, telephone
or any other means.
By
purchasing products from us, you agree to these terms of sale.Point
Master (uk) Ltd. has the right to revise these terms and conditions
including prices at any time. We also have the right to decline
service to any individual customer. Our head office address
is Point Master (uk) Ltd. Oliver House, Station Road Great Chesterford,
nr Saffron Walden Essex CB10 1NY
